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A grievance is a general term for an expression of dissatisfaction or request for reconsideration.
Health Net encourages you to provide a detailed account of your experience. Your feedback is important to us and we appreciate the time you have taken to share this information. We hope that you will allow us to continue to serve you and provide the excellent service that you deserve.
If you believe a delay in the decision making may impose an imminent and serious threat to your health, please contact customer service using the toll-free telephone number on your id card to request an expedited review.
We have provide you with two options to file your grievance. You can fill out our online form or if you prefer, you can download the grievance forms below.
One you have completed the form, you can send the form via U.S. mail to:
Member Complaint Department
P. O. Box 3532
Laguna Hills, CA 92654-3532
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Health Net Dental HMO plans provided by Safeguard. Health Plans, Inc. (Safeguard). Health Net Dental PPO policies are underwritten by Safehealth Life Insurance Company (Safehealth). Health Net Vision PPO plans are underwritten by Fedlity Security Life Insurance Compay and serviced by EyeMed Vision Care, LLC (together, the "Fidelity Entities"). Discounts on vision care service and products are made available by EyeMed. Obligations of Safeguard, Safehealth and the Fidelity Entities are not the obligations of nor guaranteed by Health Net, Inc. or its affiliates.
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